Returns & Exchanges

Returns & Exchanges

We want you to feel confident shopping with us.

If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

Returns are accepted within 30 days of delivery.

To qualify for a return:

  • The item must be unused
  • The item must be in its original condition
  • The item must be returned in its original packaging

Non-Returnable Items

We cannot accept returns for:

  • Used or damaged items
  • Items returned without prior contact
  • Personalized or customized products (if applicable)

How to Request a Return

To start a return, please contact us with:

  • Your order number
  • The reason for the return
  • Photos (if the item is damaged or incorrect)

Once approved, we will provide return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are issued to the original payment method.

Please allow several business days for the refund to appear in your account.

Exchanges

If you received a defective or incorrect item, please contact us and we will arrange a replacement if applicable.

Contact

For return or exchange requests, contact us at:

support@modestyveil.com