Shipping & Returns

Customer satisfaction is important to us. The policies below are designed to provide a transparent and reliable shopping experience.

If you have any questions, please contact us at support@modestyveil.com.

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Shipping

We aim to process and dispatch all orders as quickly as possible.

• Processing time: 1–3 business days
• Estimated delivery time: 7–15 business days depending on destination

Once your order has been shipped, you will receive tracking information via email.

Please note that delivery times are estimates and may vary due to shipping carrier delays, customs processing, weather conditions, or other circumstances outside our control.

Customers are responsible for providing accurate shipping information at checkout.

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Returns

We handle all return requests individually to ensure a fair and efficient process.

If you would like to request a return, you must contact us first for approval. Returns sent without prior authorization may not be accepted.

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

• Items must be unused and in original condition
• Items must be returned in the original packaging
• Proof of purchase may be required

Please note:

• Certain hygiene or personal-use products may not be eligible for return
• Final sale items are non-refundable
• Return shipping costs may apply unless the item is defective or incorrect

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

Approved refunds are typically processed within 5–10 business days to the original payment method.